Policies and Statements

Ordering

We always recommend ordering a sample of our stationery before you go ahead and place an order with us. If you choose not to do this, please be aware that a variation in colour and materials may occur and may differ slightly to the photographs on our website.

If you have received a sample and are happy with the design, you may order via the telephone, email or by downloading and returning an order form from our website. A 50% deposit will be required (100% if the order is to be completed within 28 days) and we will take this as your approval of the samples we sent. Wording for the inserts of your cards will then be emailed to you and approval will be required before printing commences. We will not post/ deliver your items until the remaining balance has been paid and we will request this on completion of your order. If you require any additional items to those specified on your order form please note that these items will be treated and charged as a separate order (including delivery charges) and may take a further 28 days to complete.

Variations

As all of our stationery and favours are handmade, there may be slight variations from card to card and box to box. We endeavour to keep all our designs the same but will not deem slight variations as faulty.

From time to time, products from our suppliers may be changed or discontinued. In the event of this we will attempt to offer you an alternative of the same or better quality at the same price as your initial order. In the event of a change, we will always send you a sample of new ribbon, card etc before commencing your order.

Delivery Policy

We recommend you allow at least 28 days for the delivery of your order, although this may be longer for much larger orders. If you require your order within 28 days, we recommend you contact us as soon as possible. Full payment will be requested on orders required within 28 days.

Delivery is usually made by Royal Mail Special Delivery or Courier depending on the size and shape of your parcel. A signature will be required so please bare this in mind when specifying your delivery address. Little Gems does not accept liability for lost parcels but will endeavour to claim back the cost of your stationery from Royal Mail or the Courier. We will also attempt to replace your lost items or issue you a refund however, work will not commence until we have a refund for your lost items from Royal Mail or the Courier.

Local delivery/ pick up may be available on request and will be free of charge.

Privacy Policy

During the ordering process, and when in contact with us, we will ask you for certain personal details including postal and email addresses, telephone numbers and names of you and your partner. This is essential information which enables us to process your order. Little Gems will never sell or pass this information on to third parties.

Little Gems do not store credit or debit card details.

Refund/ Return Policy

All of our stationery is personalised and made to order therefore we will not refund or exchange goods unless they are found to be faulty or do not match the order specifications. We will not commence work on exchanging faulty items until the original order has been returned to us in full at the address below. In the event of an error in printing at the fault of Little Gems, we will only offer replacement stationery.

We do not take responsibility for spelling mistakes once you have approved the proofs so we recommend you read them carefully.

Returns to: Little Gems, 72 Horsendale Avenue, Nottingham, NG16 1AN

Cancellation Policy

In the event of a cancellation of your order, Little Gems has the right to retain the 50% deposit you have paid. If cancellation is made after work has commenced, we reserve the right to collect the final payment of your order or to charge you for additional costs we have incurred on top of the 50% deposit already paid.

If the order is cancelled prior to your approval of any proofs, there will be no additional costs other than the 50% deposit already paid.